Packetfeed Privacy Policy

At Packetfeed, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our wireless internet services. If you have any questions, please contact us at [email protected].

1. Information We Collect

   We collect information to provide and improve our internet services. The types of information we collect includes:

   • Personal Information: When you sign up for our services, we may collect your name, email address, phone number, billing address, and payment details.
   • Service Usage Data: We collect data about your use of our network, such as IP addresses, connection times, data usage, and device information (e.g., MAC addresses).
   • Website and Support Interactions: Information you provide when visiting our website or contacting customer support, including form submissions, chat logs, or call recordings (with your consent).
   • Cookies and Tracking: Our website may use cookies to enhance your experience, such as remembering your preferences. You can manage cookie settings in your browser.

2. How We Use Your Information

   We use your information to:

   • Provide, maintain, and improve our internet services.
   • Process payments and manage your account.
   • Communicate with you about service updates, billing, or support inquiries.
   • Monitor network performance and troubleshoot issues.
   • Ensure compliance with our terms of service and applicable laws.
   • Protect against fraud, abuse, or security threats.
   • With your consent, send promotional offers or newsletters.

3. How We Share Your Information

   We do not sell your personal information. We may share your data only in the following cases:

   • Service Providers: With trusted third-party vendors (e.g., payment processors or network maintenance providers) who assist us in delivering our services, under strict confidentiality agreements.
   • Legal Requirements: If required by law, such as in response to a court order or government request.
   • Business Transfers: In the event of a merger, acquisition, or sale of Packetfeed, your information may be transferred as part of the transaction, with protections in place.
   • With Your Consent: If you explicitly agree to share your data for a specific purpose.

4. Data Security

   We take reasonable measures to protect your information, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

5. Your Choices and Rights

   You have the following rights regarding your personal information:

   • Access and Update: You can review and update your account information by logging into your Packetfeed account or contacting us.
   • Opt-Out: You may opt out of promotional communications by following the unsubscribe instructions in our emails.
   • SMS Control: You may opt out of SMS communications by replying with "STOP", or text "HELP" for assistance.
   • Data Deletion: You can request deletion of your personal data, subject to legal or contractual obligations, by emailing [email protected].
   • Cookies: You can disable cookies through your browser settings, though this may affect website functionality.

6. Data Retention

   We retain your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. For example, billing records may be kept for up to 7 years to meet tax requirements. Usage data may be anonymized and retained for network analysis.

7. Phone Number Privacy

   • Use of Information: We use your phone number to send SMS messages regarding your inquiry and customer care related topics. Mobile phone information or opt-in data collected will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes.
   • Opt-Out: Reply "STOP" to unsubscribe or "HELP" for assistance.
   • Message Disclosures: Message frequency varies. Message and data rates may apply.
   • Data Security: Your data is protected and retained only as needed.

8. Children’s Privacy

   Our services are not intended for individuals under 13. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will take steps to delete it.

9. Third-Party Links

   Our website or services may contain links to third-party sites. We are not responsible for the privacy practices of these sites. Please review their policies before providing personal information.

10. Changes to This Privacy Policy

    We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our website. Please review this policy periodically.

11. Contact Us

    If you have questions or concerns about this Privacy Policy, please contact us at [email protected] or by calling our customer support line at (425) 230-0060.